Support
Email support@cadentic.ai and a person answers, usually within a day. Include the chibomi code from the Coins screen so we can find your account without any other details.
My coins haven't arrived
Coins are credited by our server a few seconds after Apple confirms the purchase. If the balance hasn't moved after a minute, open the Coins screen and tap Restore purchases; if it still hasn't, email us with the chibomi code and the time of the purchase.
Refunds
Purchases made in the app are sold by Apple and refunded by Apple: reportaproblem.apple.com. Purchases made on chibomi.com/store are refunded by us within 14 days if the coins are unspent. A refunded purchase removes the coins it bought.
Cancelling Chibomi+
Settings › your Apple Account › Subscriptions on your iPhone. Cancelling stops the next renewal; the current period runs to its end.
My video failed
A video that doesn't pass our quality checks is refunded automatically. Clips that work best show one or two people, full body, from a single camera, up to 15 seconds. Explicit or violent clips are refused before any coins are spent.
Recovering my chibi on a new phone
Link your Apple ID in Settings before you switch phones. On the new phone, sign in with the same Apple ID from Settings and your chibi, gallery and coins come back. Without the link, an account can't be recovered.
Deleting my account and data
Settings › Delete my chibi and data removes the account, the chibi, the gallery and the coins immediately and for good. You can also email us and we will do it for you.